Support

Support for your deployment

Response commitments follow your maintenance agreement. Portal-native ticketing is planned; until then, use the channels below.

Program support line

Incidents affecting live traffic operations should be reported by phone to your program team.

Non-urgent requests, change enquiries and reporting questions are handled by email.

Ticket submission and tracking will move into the portal in a later release.

Priority	Target
P1 — Critical	Per your maintenance agreement
P2 — Major	Per your maintenance agreement
P3 — Minor	Per your maintenance agreement
P4 — Request	Per your maintenance agreement

Response commitments are defined by your contracted service levels.